Refund Policy

1. Introduction

At Swiftproxy, operated by BrainLabs, we are dedicated to ensuring your satisfaction with our proxy services sold per GB. If you are not entirely satisfied with your purchase, we're here to help.

2. Right to Withdraw

Under EU law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

3. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 14 days of the purchase date.
• The service must not have been used beyond the 10 MB of data limit or consumed significantly.
• You must provide proof of purchase.

4. Non-Refundable Situations

We do not offer refunds in the following situations:

• If the service has been substantially used or consumed.
• If you have violated our terms of service.
• If technical issues were caused by your own systems or internet service provider.

5. Refund Process

To request a refund, please contact us at [email protected] with your order details and the reason for the refund request. We will evaluate your request and notify you of the approval or rejection of your refund within 14 days.

If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

6. Contact Us

If you have any questions about our Refund Policy, please contact us: